Privacy Policy

At Sydney Shine Car Wash, protecting your privacy is a top priority. This Privacy Policy explains how we collect, use, and safeguard your personal information when you use our online platform and services.

Information We Collect

We collect information to provide and improve our automotive services, including:

• Personal details such as name, contact information, and vehicle details you provide when booking or contacting us.
• Payment information necessary to complete transactions securely.
• Usage data collected automatically through our website and mobile services, including IP addresses, browser type, and interaction data.

How We Use Your Information

Your information is used to:

• Provide, maintain, and enhance our car wash, detailing, and mobile services.
• Process payments and communicate about your bookings and service status.
• Send important updates, promotional offers, and respond to customer inquiries.
• Analyze usage to improve user experience on our online platform.

Legal Basis for Processing

We process your personal data lawfully, fairly, and transparently, including where necessary to:

• Fulfill contractual obligations to you as a customer.
• Comply with legal requirements and regulatory obligations.
• Pursue legitimate business interests such as service improvement and marketing.

Data Sharing and Disclosure

We do not sell your personal information. We may share your data with trusted third parties only to:

• Process payments securely.
• Facilitate service delivery, such as mobile car wash scheduling.
• Comply with legal obligations or respond to lawful requests.

Your Privacy Rights

Under applicable Australian law and GDPR principles, you have rights to:

• Access the personal information we hold about you.
• Request correction or deletion of inaccurate or incomplete data.
• Object to certain processing activities or withdraw consent where applicable.
• Lodge a complaint with a supervisory authority if you believe your rights are infringed.

Data Security and Retention

We implement appropriate technical and organisational measures to protect your data against unauthorized access, loss, or misuse. Your personal information is retained only as long as necessary for service provision or to comply with legal obligations.

Cookies and Tracking Technologies

Our online platform uses cookies and similar technologies to enhance user experience and collect analytics data. You can manage your cookie preferences via your browser settings.

Contact Us

If you have questions or requests about your privacy, please contact us at:

Last updated: June 2024